Overwatch

Everyone Is Investing in AI. Few Can Say What It's Actually Returning

AI adoption is exploding across industries. Billions are being poured into pilots, platforms, copilots, and foundation models. But one question keeps coming up in every boardroom and leadership review: What return are we actually getting from this?

Traditional ROI frameworks struggle to capture AI value. Impact is often nonlinear, spread across departments, or measured in fuzzy proxies like productivity or “efficiency.” Worse, most organizations don’t have systems in place to track AI contribution at all — let alone communicate it with confidence.

Overwatch was built to change that.

Introducing Overwatch 

Overwatch is Farpoint's internal system for quantifying Return on Artificial Intelligence (ROAI). It provides a structured way to assess not just how AI tools are performing, but how they're transforming teams, systems, and human outcomes.

The system captures both economic and qualitative impact. It measures things like time savings, decision speed, and cost efficiency. But it also evaluates more nuanced dimensions – like team sentiment, user friction, trust, and autonomy – using a framework we call Human Flourishing.

The Challenge of Measuring Invisible Returns

AI doesn't show up on the balance sheet the same way a new headcount or capital investment does. It works across layers, workflows, and functions. Some gains are clear, like reduced turnaround time. Others are harder to articulate: faster onboarding, fewer errors, greater creative throughput.

Without a clear framework, AI performance is often reduced to anecdote. Overwatch replaces that ambiguity with data. It helps leaders move beyond "Did it work?" to "How well, where, and why"

What Overwatch Enables

Organizations using Overwatch can:

• Track financial ROI from AI tools across business units
• Quantify qualitative improvements like usability, satisfaction, and internal adoption
• Create standardized reports for boards, exec teams, or regulators
• Benchmark performance across time, teams, or technologies

This enables clearer communication, better prioritization, and more strategic investment in future AI efforts

Redefining What It Means to See AI Work

Overwatch is a step toward a more rigorous, human-centered approach to AI governance. It doesn't just look at how AI performs – it looks at how it improves the people and processes around it.

We believe every organization investing in AI needs a way to measure its impact – not just on cost savings, but on how people think, work, and thrive.